The LBP complaints process
Once a building practitioner is licensed, a complaint can be laid against them.
The grounds for the complaint are set out in section 317 of the Building Act 2004. You may make a complaint if a Licensed Building Practitioner:
- has carried out or supervised building work or building inspection work in a negligent or incompetent manner.
- has carried out or supervised building work or building inspection work that does not comply with a building consent.
- has held himself or herself out as being licensed to carry out or supervise building work or building inspection work of a type that, at that time, he or she was not licensed to carry out or supervise.
- has been convicted, whether before or after he or she is licensed, by any court in New Zealand or elsewhere of any offence punishable by imprisonment for a term of 6 months or more, and the commission of the offence reflects adversely on the person's fitness to carry out or supervise building work or building inspection work.
- has, for the purpose of becoming licensed himself or herself, or for the purpose of any other person becoming licensed,
- either orally or in writing, made any declaration or representation, knowing it to be false or misleading in a material particular; or
- produced to the Registrar or made use of any document, knowing it to contain a declaration or representation referred to in subparagraph (i) above; or
- produced to the Registrar or made use of any document, knowing that it was not genuine.
The full form and complaints process is available here [PDF 144 KB, 6 pages].