Helping you sort out tenancy problems
The Department of Building and Housing encourages landlords and tenants to resolve issues between themselves wherever possible.
Tenancies do not always run smoothly. Landlords and tenants can have simple misunderstandings, make a mistake, or one of the parties may not keep to the terms of their tenancy agreement or the Residential Tenancies Act 1986.
The best way to handle these is to communicate with each other, find out about your rights and responsibilities and follow the processes set out in the Residential Tenancies Act 1986.
This section provides information to help you once something has become a problem – and offers further help if you need it.