Weathertight Homes Resolution Service (WHRS) claims statistics

May 2015

As at 31 May 2015, MBIE received 7,261 WHRS claims lodged for 12,249 properties.

The Weathertight Service has completed 14,435 property assessments (some owners request more than one assessment).

Under the WHRS Act 2006 we accept applications for multi-unit properties as single claims.

Total Claims

Total  claims chart. Legend identifier 1019 open claims (14%)
Legend identifier 2219 resolved claims (31%)
Legend identifier 4030 closed claims (55%) 1

Open claims

Active  claims chart. Legend identifier 33 claims awaiting assessment of repair costs (3%)
Legend identifier 493 claims awaiting claimant decision (48%) 2
Legend identifier 4 claims in process of assessing eligibility (0%)
Legend identifier 489 claims pursuing resolution (48%)

Claims pursuing resolution

Claims pursuing chart. Legend identifier 71 claims pursuing alternate dispute resolution option (15%)
Legend identifier 274 claims in FAP process (56%)3
Legend identifier 74 claims in the WHRS resolution process (15%)
Legend identifier 70 claims repairing outside FAP process (14%)

1. Claims can be closed for a number of reasons including the following: claim discontinued by a claimant; claim being ineligible; property changed ownership; claim withdrawn under the WHRS 2006 Act; claim not progressing; claim transferred to another jurisdiction by the Weathertight Homes Tribunal (WHT) or claim terminated by the WHT.

2. After the claim is decided eligible, claimants can decide to proceed with FAP assisted repairs, repair on their own and then seek to resolve their claim or resolve first and then proceed with repairs.

3. Claims pursuing the Financial Assistance Package (FAP) are allowed to proceed with other resolution options at the same time. This number includes claims that proceed with FAP and also those that proceed with FAP and one other resolution option.


Weathertight Services Active Claims by Territorial Authority

Council area where the building consent was issued Number of properties with open claims as at 31 May 2015 Number of open claims as at 31 May 2015
Auckland Council 0 0
Auckland City Council 2597 379
Franklin District Council 8 8
Manukau City Council 76 37
North Shore City Council 302 91
Papakura District Council 3 3
Rodney District Council 38 29
Waitakere City Council 298 137
Total for Auckland 3322 684
     
Ashburton District Council 0 0
Buller District Council 1 1
Carterton District Council 0 0
Central Hawkes Bay District Council 1 1
Central Otago District Council 0 0
Chatham Islands Council 0 0
Christchurch City Council 94 71
Clutha District Council 0 0
Dunedin City Council 0 0
Far North District Council 3 3
Gisborne District Council 26 4
Gore District Council 0 0
Grey District Council 0 0
Hamilton City Council 18 10
Hastings District Council 3 3
Hauraki District Council 1 1
Horowhenua District Council 3 3
Hurunui District Council 2 2
Hutt City Council 5 5
Invercargill City Council 1 1
Kaikoura District Council 0 0
Kaipara District Council 0 0
Kapiti Coast District Council 11 8
Kawarau District Council 1 1
MacKenzie District Council 0 0
Manawatu District Council 1 1
Marlborough District Council 4 4
Masterton District Council 0 0
Matamata-Piako District Council 2 2
Napier City Council 2 2
Nelson City Council 4 4
New Plymouth District Council 5 5
Opotiki District Council 1 1
Otorohanga District Council 0 0
Palmerston North City Council 3 3
Porirua City Council 11 11
Queenstown-Lakes District Council 111 9
Rangitikei District Council 0 0
Rotorua District Council 4 4
Ruapehu District Council 0 0
Selwyn District Council 2 2
South Taranaki District Council 0 0
South Waikato District Council 0 0
South Wairarapa District Council 0 0
Southland District Council 0 0
Stratford District Council 0 0
Tararua District Council 1 1
Tasman District Council 6 6
Taupo District Council 2 2
Tauranga City Council 274 44
Thames-Coromandel District Council 17 13
Timaru District Council 1 1
Upper Hutt City Council 3 3
Waikato District Council 3 3
Waimakariri District Council 2 2
Waimate District Council 0 0
Waipa District Council 0 0
Wairoa District Council 0 0
Waitaki District Council 0 0
Waitomo District Council 0 0
Wanganui District Council 1 1
Wellington City Council 371 74
Western Bay of Plenty District Council 10 10
Westland District Council 0 0
Whakatane District Council 4 4
Whangarei District Council 12 12
TOTAL 4349 1022